Help Centre

General help: 

I don’t want to create an account; do I need to have an account to place an order?

No, you don’t need to create an account to place an order, you can simply check out as a guest.

Wanting to know the benefits of creating an account?

Creating an account allows you to save your details, so future shopping with us is much faster and easier. You can track the status of your order, view past orders, store alternative addresses (for shipping to family members and friends) and we’ll send you exclusive offers every now and then.

Where do I enter my discount code?

Discount codes can be entered in the shopping cart once an item has been added.

I’ve placed an order but I haven’t received a confirmation email.

Sometimes emails can end up in your email junk folder so you might find your confirmation email there. If you still can’t find your confirmation email, please contact our Customer Support team and we’ll check your order on our system. We’ll re-send the confirmation email to you, so you’ll know your order has been processed.

I emailed you but nobody’s replied.

We know how frustrating it is. We’re sorry that you haven’t received a reply yet. We try to reply to emails within 48hours and we’re sorry if it’s been longer than this. Have you checked your email junk folder? Sometimes emails can end up in your junk folder so it’s worth checking there. If you can’t see a reply, please get in touch again and we’ll do our best to solve the problem.