Shipping & Delivery

Delivery Information.

 *Possible delays may be in place due to corona virus. Australia post are working hard to deliver as safely as possible, but the impacts of the pandemic are causing significant delays. Australia Post thanks you for your patience.

Fast and safe delivery is important to you, so we ensure that your order is delivered in the shortest time possible.  

 Delivery Options

You will receive an email from us once your items are dispatched. This is when the delivery timescale above will begin.

Express Post Covers 80% of Australian business addresses, private addresses and Post Office Boxes.

Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centers.

Outside metropolitan areas guaranteed service is to and from townships only.

If your item is for an address outside the Express Post network, Australia post use the fastest possible transport links.    

I gave you the wrong delivery address, can I change it?

Mistakes can happen! If you wish to change the delivery address help us help you by getting in touch with our Customer Support heroes as soon as possible so they can intervene before the order is processed.

Unfortunately, if your order has already been dispatched it becomes a little trickier but we will always try our best to get it rerouted.
We cannot make any promises here because if it has already arrived at the listed address then it may be too late.

Where is my order?

You will receive a confirmation email after placing your order that will state the shipping method you chose. Once your items have been sent you will receive an email to let you know your order is safely on its way.
Majority of our items are shipped with tracking. In this case you will have received an email with the tracking code and link.

Remember to check all your email folders, including Junk.

We can dispatch most orders within 24 hours.
The delivery date for your order is heavily dependent on our courier service Australia Post. If you created an account when purchasing, which we recommend (rather than using the Guest checkout option) you can track your order's status here.

We have added Australia Post delivery times below so that you have an idea of when to expect the postman.

If the free delivery or standard delivery was selected this is sent via parcel post where the estimated time is between 2 - 6 days.

If express post-delivery was selected delivery times are estimated to be 1 - 2 working days.

If a few extra days have passed and your order has not arrived, it’s worth checking with your local post office. I know they say an attempt was made but "missed delivery" cards have been known to go missing, so, it could turn out that your parcel’s been waiting for you all along.

If you are still out of luck, then please get in touch with our Customer Support team. We are more than happy to help!

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